To e-mail or not to e-mail? That’s the question.
Posted on May 12, 2005
Here it is a short one about the proper time to send e-mails.
Most studies show that the best time to send e-mail to your partners or clients is sometimes in the middle of the week. The studies say that Monday are too busy and Friday are to near to the Weekend. It seems so logical that usually you don’t bother to try to send those important e-mails on Monday and Friday and you always wait for a better timing.
I was also working by the books until one months ago, when due to some very busy weeks I’ve started to send the e-mails on Friday afternoon when I was too tired to do anything more intelligent. The next week, surprise: I’ve received the follow up on Monday morning. Ok, it was not a fully answer, but, I WAS ON THE LIST OF TASKS for that week. Amaizing, isn’t it? I was very excited to send the emails on Friday again, I even postponed some of the communication for the Friday afternoon. The results didn’t stop to appear: each Monday until noon I had the follow up. And later in the week a fully prepared answer! So what’s happening?
I’ve started to think about my own approach when receiving an email on Friday afternoon. It was simple and quite obvious: each email was going directly to the next week tasks list. If the email had some sort of urgency then I was pushing it to top 5 things to solve on Monday morning.
Sometimes of course, I couldn’t solve the email very quickly, but since I’ve received it on Friday and 2 days have already passed from that moment I had a feeling of urgency about it and here I am sending follow ups to assure the people I’m working on it - just like my clients did.
I’m not sure if this applies for everybody or anything, but for sure it applies on me when dealing with other IT people 
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I find it true also. I don’t usually care about the “Mondays, too busy” theory, unless the client states Mondays are hectic for them, then it’s more a case of the “Mun-days” maybe.
Rule of thumb, if you send email out Friday, and check email on Sat/Sun., don’t reply - clients catch on that you check email on weekends and will even try calling on weekends… eeekkk!