If you are a “Small Business Entrepreneur blog” reader (I mean this blog) (and I wonder how many are you actually out there), you might have noticed a complete silence on my blog for several weeks. So, ok, maybe you thought that I didn’t fell like writing or something, but the truth is that… I had stupid problems with my ISP, which actually badly affected my business as well. I couldn’t check emails, work was delayed and I was stressed out, because of a stupid Internet connection, value $40 a month.
I’ve tried to find another ISP, but as I’m still working from home, there weren’t many other options left (actually none in a fast way). So, I’ve used 3G, kept on calling support lines – all in my limited time as a part time entrepreneur. Ok, so you might think, well, these kind of troubles happen to any size company! I personally believe that there are some factors that make things worse in a small company:
- I only relied on a $40 ISP line, no backup
- I had the problem at my home office (although we have a proper office in town)
- I’ve spent precious Upper Management time on support calls
- I couldn’t delegate the tasks.
And try to explain the customer that you are delayed in your work because of a $40 service failing!
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